COVID-19 FAQ. We are still open for bookings after the PM's latest announcement. Updated Oct 2020.
So, can I have an appointment? Yes, you can make an appointment as usual by phoning 0161 478 3637.
If we are in a local lockdown: are you still open? Most likely. Podiatry clinics were specifically mentioned as an essential business to allowed to stay open (with restrictions by our professional body) during our first lockdown and have been able to stay open (with fewer restrictions) in the more recent local lockdowns.
If we are in a local lockdown: can I make an appointment? It depends. All patients are triaged into red, amber and green. Previous lockdowns have enabled either all or just two of these groups to still attend their podiatry appointments. If you are a new patient, we will triage you over the phone or email first. Existing patients are likely to have been triaged already.
If we are in a local lockdown: can my problem wait until it is over? Maybe. This is best discussed on a case-by-case basis. If it can wait, I will encourage you to do so. Be aware, though, that if you have reduced sensation you might not be aware that there is a problem. We need to balance the risk of delaying treatment with the risk of getting COVID-19. Perhaps a phone consultation will get you on track.
Are there any treatments you aren’t offering at the moment? This is decided on a case by case basis. Treatments that cause a risk of infection or pain, for example verrucae treatments, might be avoided if there is a risk of local lockdown.
What precautions are you taking to make sure I’m safe? Every door handle you may have touched, the tap, the chair you put your coat and bag on, the card machine, every surface and bottle touched while you are in the room gets wiped down. The floor and skirting boards even get regularly disinfected. There is also a fair bit of extra paperwork behind the scenes. Please do ask if you have any questions about this, it is important that patients feel safe in the clinic.
Is it possible to catch COVID-19 in the clinic? Yes, but it is unlikely. Despite significantly enhanced infection control procedures, it is still possible to catch COVID-19. You will be asked to consent to this risk. Podiatrists have always had very high standards of infection control, wear PPE as a matter of course and are trained in microbiology and universal precautions. It is important to us that you feel safe. Please do ask if you have any concerns.
Could I catch COVID-19 from the podiatrist? Yes, but it is unlikely. They use PPE following guidance from both PHE and the College of Podiatry. Temperature checks take place before clinic and they would follow the government’s guidance if I or anyone in my household had symptoms.Could I catch COVID-19 from other patients? Yes, but it is very unlikely. All patients are asked about their symptoms and told to cancel if they or anyone in their household develops symptoms. Every surface that patients are in contact with or that the Podiatrist is in contact with during their appointment will have been decontaminated.
How do you treat me while adhering to the 2m social distancing rule? They cannot. This is why I have plenty of PPE to help keep us both safe.
Can I bring someone with me? You will be asked to attend the appointment on your own if possible. Other adults will need to wait and cannot enter the treatment room. Children will need to attend with a parent, but please do not bring siblings. Patients requiring a chaperone, assistance or translators are of course able to bring someone with them. It would be helpful to know this in advance.
Can I use the lavatory? Please plan to avoid using the lavatory if possible. If you need to use it before the previous patient has left the building, there is enough space in the waiting room to allow for 2m social distancing. Please tell us if you have used it as the lavatory, sink and taps are all disinfected after each use.Can I wash my hands? Absolutely, of course!. All patients are asked to use hand gel or wash their hands upon entering the clinic. Turn the tap off with paper towel. The taps are disinfected between patients. Please also wash your hands or use hand gel on your way out, too.
Should I wear a mask? Yes. spare masks are available if you forget. If you have a medical reason that means you are unable to wear a mask, it would be helpful to know in advance as some changes may need to be made.
Can I wear gloves? It is discouraged because good hand hygiene is more important. If you feel safer wearing gloves, please wash or sanitise your hands in the clinic before putting them on. They will need to be new, disposable ones. How do I contact you? The same as usual. Telephone or website booking. Telephone calls to the retail store will be diverted to a reception staff member who will handle booking the appointment.
Does COVID-19 affect the feet? Patients recovering from COVID-19 have been reported as having chilblain like lesions on their toes. You are not, however, currently recommended to self-isolate if you have a rash on your toes.
Why do you wear so much PPE? Podiatrists wear PPE anyway - many patients are used to seeing staff in an apron, gloves and sometimes a mask. In some circumstances, a face visor is needed to give additional protection as well as reducing the risk of infection into the eyes.
My child (or someone in my household) has been in contact with someone suspected to have COVID-19 should I cancel? Yes. This is because older and medically vulnerable people attend the clinic. If anyone in your household has been in contact with a confirmed OR suspected COVID-19 case, then you are requested to cancel your appointment. If you have an urgent need for Podiatric care, we can arrange an online video appointment or you will be directed to 111. You will be treated as a priority when arranging another appointment.If I cancel my appointment because of COVID-19 symptoms, will I need to pay a cancellation fee? No, never.What happens if you or I come down with COVID-19 symptoms after the appointment? Anyone with symptoms needs to arrange a test as soon as possible. https://www.nhs.uk/ask-for-a-coronavirus-test If you or I have a positive test, tracing contacts will be managed by Track and Trace.
No changes to any prices for our services due to
Absolutely no change to prices of any of our treatments or procedures due to COVID-19, that's our promise to you.
FC BY DT, 4, Bramhall Village,
SK7 1AW, Stockport, Greater Manchester, England, United Kingdom
Taylor Organisation Ltd, T/A "Foot Care by DT" ("FC BY DT")
Company number 128 730 78 VAT 358960550
Registered address: 4, Bramhall square, Bramhall village,
Stockport. SK7 1AW.
T: 0161 478 3637.
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