Returns Policy

Although every effort is made to ensure that your order is carefully dispatched to you – and we hope that you are happy with your purchase,  we do understand if it's not for you.

If you are not completely satisfied with your purchase, simply return the item to us in its original unworn condition within 14 days if purchased online from the date of delivery. If you've bought direct from our stores then you get a huge 45 days to return. We understand you will be trying on the shoes at home, so as long as they are returned as they were sold, then no problem.  

Returns are free in person at our store. For your benefit, we recommend all postal returns are sent to us recorded delivery. For more information on return postage please check Royal Mail postage.

returns@fcbydt.co.uk

Our Healthcare, Foot care/ Podiatry Services and Chiropody treatments, creams, sprays & gel product as well orthotic insoles, unless unworn and with packaging and tags, are not covered by this returns policy. Custom or "bespoke" orthotics are none returnable.

Be sure to have your receipt or online invoice information. If you don't have this - get in touch anyway, we want this process to be as simple as possible for you.

This does not affect your statutory rights.